Help
The answers that matter.
Do I need the whole routine?
No. Add the step you are missing. ETHER goes after your usual cream; VEIL goes before it. Our skincare finder helps you choose in three questions.
Where do you deliver, and what does shipping cost?
We deliver to the USA, UK and EU. Standard shipping is included in the product price.
When will my order arrive?
EU: usually 4 to 11 business days, depending on destination.
Estimates for orders of up to 20 items. Weekends, public holidays and customs delays are excluded. Delivery details
How do I track my order?
You receive a shipping confirmation with a tracking link when your order is dispatched.
How can I pay?
The available payment methods are shown at checkout for your country and device.
What if it does not suit my skin?
Contact us within 12 weeks of delivery if your skin does not agree with a formula. We refund your first order of that product, once per customer; you keep the bottle. Full terms apply. Promise & return terms
What if my skin reacts to fragrance?
ETHER contains fragrance and declared fragrance allergens. We do not recommend it if you need to avoid fragrance. Check the complete ingredients or contact us before buying.
Does ETHER contain retinol?
No. ETHER is a facial oil with bakuchiol and botanical oils. It is a cosmetic skincare product; results and tolerance vary from person to person.
Is GRACE a sunscreen?
No. GRACE is a moisturiser and has no SPF. Use a separate sunscreen as the final step of your morning routine.
What do the before-and-after pictures show?
Photos were taken by testers in their own surroundings. Lighting, angle and expression vary, so these pairs are not controlled comparisons. Individual results vary. Read how we distinguish tester experiences from finished-product studies. Testing & evidence
Still have a question? Write to us.
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