Help
Questions, answered.
Everything below is the actual policy of the house, not legal padding. If anything is missing, write to us and a person answers.
I. Orders & shipping
How much is shipping?
Nothing. Standard shipping is complimentary on every order, worldwide, with no minimum. There is no threshold to reach and no code to enter.
Where do orders ship from?
We produce regionally: orders for Europe ship from the EU, orders for North America ship from the United States. Shorter routes, fresher batches, faster delivery.
How do I track my order?
The moment your order leaves the warehouse, you receive a shipping confirmation by email with a tracking link. Details on delivery and customs are on the Shipping & Returns page.
Which payment methods do you accept?
All major cards, plus express payments such as Apple Pay, Google Pay and Shop Pay. Checkout is handled by Shopify Payments and fully encrypted.
II. Returns
What is your return policy?
14 days, no questions asked. If anything arrives wrong, the founder makes it right. Personally. Start a return via the contact page with your order number.
Do you offer discounts or sales?
No. Our formulas are priced for what they cost to make well, from day one. The rituals are the exact sum of their parts: no markup for the box, and no waiting for a sale that will not come.
III. Formulas & skin
Are the formulas vegan?
Yes. All ten formulas of the Opening Collection are vegan, and every product page discloses the complete INCI list. Nothing hidden.
Where do I start?
If you want one product: start with PURE, the daily cleanser everything else stands on. If you want a complete routine decided in one step: the Morning Ritual (4 steps) or the Evening Ritual (6 steps). If you came for renewal: ETHER, the signature.
I have sensitive skin. What should I know?
Every product page lists skin-type guidance and the full ingredient list, so you can check against your known sensitivities. DUSK is fragrance-free by design. With active formulas such as REVEAL (10% Lactic Acid), introduce slowly: once a week at first. If you are pregnant, nursing or under dermatological treatment, ask your physician before adding new actives.
Is ETHER really an alternative to retinol?
ETHER is built around Bakuchiol, a plant-derived compound that has been studied alongside retinol for renewal, without the harshness commonly associated with it. It is not a medicine and we make no medical claims: we simply publish what is in the bottle and let the formula speak.
Do you test on animals?
No. Our formulas are vegan and produced in the EU and the US under EU cosmetics regulation, which prohibits animal testing for cosmetics.
Still unsure? A person answers.
Contact the house